Frequently Asked Questions
As a service to our customers we have prepared answers to frequently asked questions. If you have any further questions please call one of our locations to speak with a staff member.
Click on the questions below to see the answers.
- Q: Why has my doctor referred me to therapy?
- A: After an injury or surgical procedure, your doctor believes that by participating in a structured physical therapy program, you will maximize your functional potential and minimize your chance of re-injury and/or complications.
- Q: How soon can I see a physical therapist for my first appointment?
- A: Within 48 hours of you calling us, we will see you for your initial consultation appointment.
- Q: What should I bring to my physical therapy appointment?
- Your health insurance card
- Your prescription (Doctors Orders) from your physician
- Any x-rays that will assist the therapist
- Your completed forms that you printed from this Web site
- Loose fitting clothes such as a pair of shorts and a T-shirt (You will be able to change if needed at the clinic)
- Your schedule to assist in scheduling future appointments>
- Q: Is it required that I complete the forms you have on the Web site?
- A: No, it is not required, but it will save you the time and hassle of completing them in the office before your appointment. If you complete the forms prior to coming for your first visit, you will save 20 to 30 minutes of time prior to your session at the clinic. WE STRONGLY RECOMMEND THAT YOU COME TO YOUR FIRST VISIT WITH THE FORMS COMPLETED.
- Q: How long is each physical therapy appointment?
- A: Most appointments will last 45 minutes to 60 minutes.
- Q: Do I need to see my physician before I can receive physical therapy?
- A: Most likely yes. Most insurance companies require a physician referral for physical therapy.
- Q: If I do not have a physician, will Freedom refer a physician?
- A: We understand that the patient - physician relationship is very important in the healing process. We work hard to tailor a patient to several physicians that possess the expertise pertinent to the patient's needs and let the patient make the choice.
- Q: Should I check on my insurance coverage prior to my first session?
- A: Yes, we strongly urge you to check with your insurance company because policies differ as to coverage, and you are responsible for understanding your benefits.
- Q: If I have a question regarding my bill, who do I contact?
- A: Contact our Fox Point office and ask for our accounts manager.
- Q: Is my co-pay due at the time of service?
- A: If your insurance requires a co-pay then you should be prepared to pay prior to your session.
- Q: How often should I attend physical therapy?
- A: Based on your evaluation, your physical therapist will advise you after your first visit.
- Q: What if I need to cancel my appointment?
- A: You should call the appropriate clinic as soon as you know you will not be able to attend. Freedom has a policy that you can be charged a fee for failing to cancel or appear for an appointment.
- Q: What are Freedom Physical Therapy hours?
- A: Freedom has both early and late hours available to meet your needs. Please see our clinic locations and schedules on the Web site for individual hours.
- Q: Is physical therapy painful?
- A: Physical Therapy is sometimes uncomfortable. As muscles are stretched and exercised, it is only natural to experience some soreness.
- Q: What can I expect from physical therapy?
- A: Once the initial evaluation is completed, you and your therapist will discuss your goals for therapy and the methods necessary to achieve those goals. Your therapist will develop a treatment plan designed specifically to meet your needs.
- Q: When I have acute lower back pain what should I do?
- A: If the pain is severe, or you have loss of bowel or bladder control, you should immediately go the hospital emergency room. If not, ice your back and make an appointment with your doctor. Follow your doctor's instructions and if he does not suggest physical therapy, you should bring up the suggestion. Acute lower back pain can be managed well. Your physical therapist suggests sleeping positions, how long to sit, and other pain relieving exercises to guide you through recovery. Finally, the physical therapist will provide you with a program to prevent a future episode.